Privacy Policy
Last updated: April 29, 2025
Introduction
Thank you for trusting Terraïka! We are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
Terraïka is a company based in Quebec, Canada. We comply with the Act respecting the protection of personal information in the private sector (Law 25) and implement all necessary measures to ensure the security and confidentiality of your data.
This policy may be modified at any time. Any updates will be posted on this page with the corresponding date.
Responsibility
Visitor’s Responsibility
By accessing the terraika.com website, you agree to this privacy policy. It is your responsibility to review this policy with each visit to be aware of any changes. If you disagree, please do not use our site.
Our site may contain links to external platforms. This policy does not cover the practices of these third parties.
Terraïka’s Responsibility
The person responsible for personal data management is:
Emilie Doré
Co-owner of Terraïka
Email: info@terraika.com
Nature of Data Collected
Non-Personal Information
We automatically collect certain data for statistical and marketing purposes:
- IP Address
- Pages viewed
- Visit duration
- City of origin
- Device or browser used
This data is processed via Google Analytics and does not allow us to identify you directly.
Personal Information
With your consent, we may collect:
- First and last name
- Mailing address
- Email address
- Phone number
- Payment information
- Order history
This data may be collected via our website, our newsletters (Mailchimp), our payment platform (Stripe or Quickbooks), or our forms. You can request the deletion of your data at any time.
Cookies
We use CookieYes to manage your cookie consent. These files help us improve your experience on the site. To learn more, consult our Cookie Policy.
Data Collection
We collect data in the following situations:
- When you accept cookies on the site
- When you make a purchase or fill out a form
- When you subscribe to our newsletter
- When you interact with our social media
- When you leave a review or testimonial
- When you contact us or do business with us
Use of Data
We use the data to:
- Process your orders
- Send follow-up notifications
- Respond to your requests
- Send relevant offers and promotions
- Improve our site through audience analysis
- Publish testimonials (with your consent)
Data Sharing
We do not sell your data. It may be shared with certain partners only in the following cases:
- Payment platforms
- Marketing or newsletter tools
- Carriers
- Advertising or data agencies
These partners must use your data only for the agreed-upon purposes and protect it adequately.
Data Retention
We retain your personal data as long as necessary to:
- Process your orders
- Comply with our legal and tax obligations
- Improve our service
Data is stored on secure servers, and you can request its deletion at any time.
Data Deletion
You have the right to:
- Access your data
- Request its modification or deletion
- Withdraw your consent
To do so, write to us at info@terraika.com.
