{"id":4844,"date":"2025-03-04T19:35:23","date_gmt":"2025-03-05T00:35:23","guid":{"rendered":"https:\/\/terraika.com\/returns-and-exchanges\/"},"modified":"2026-10-31T00:46:12","modified_gmt":"2026-10-31T04:46:12","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/terraika.com\/en\/returns-and-exchanges\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"\t\t
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Returns and Exchanges<\/h1>

All our products are perishable. For this reason,
we do not accept returns or exchanges<\/strong><\/span>,except in case of product damaged upon receipt or delivery error<\/strong>.<\/p>

<\/h6>
Defective or Damaged Products<\/strong><\/h6>

To be eligible, damage must be visible and objectively demonstrable<\/strong>upon opening the package. Any claim must be reported
within 24 hours of delivery<\/strong>.<\/p>

Required proof:<\/strong><\/p>

  • Photo of the product as received, ideally in the shipping box, clearly showing the visible damage;<\/li>
  • Close-up photo of the damage (tear, leak, opening, spilled powder, etc.);<\/li>
  • Proof of purchase (order number)<\/strong>.<\/li><\/ul>

    All proof must be consistent. Terra\u00efka reserves the right to refuse anyclaim if the provided evidence does not clearly demonstrate damage occurred beforethe receipt of the package. <\/p>

    <\/h6>
    What is NOT admissible<\/strong><\/h6>
    • Product opened by the customer before photos were taken;<\/li>
    • Partially used product;<\/li>
    • Subjective claims (taste, smell, texture, personal preference);<\/li>
    • Product damaged after receipt (prolonged transport, heat, improper storage);<\/li>
    • Absence of a photo showing the product in the box at the time of opening;<\/li>
    • Inconsistent evidence or evidence suggesting tampering after receipt.<\/li><\/ul>

      Terra\u00efka reserves the right to refuse any claim where the evidence does not clearly demonstrate damage occurred BEFORE the package was received.<\/strong><\/p>

      <\/h6>
      Delivery Issue<\/strong><\/h6>
      • If you received the wrong order, please write to uswithin 24 hours of receipt<\/strong> with a photoof the package and products received so our team can correct your shipment.<\/li><\/ul>
        <\/h6>
        Lost or stolen packages<\/strong><\/h6>
        • If the carrier indicates that the package is delivered<\/em> but you cannot find it,Terra\u00efka unfortunately cannot be held immediately responsible for the loss.<\/li>
        • Upon your request, Terra\u00efka can open a claim with the carrier to verify the situation.A replacement or refund can only be issued once the official conclusionfrom the carrier is received.<\/li><\/ul>
          <\/h6>
          In-store Purchases<\/strong><\/h6>
          • Retailers reserve the right to take back a product according to their own policy.<\/li><\/ul>
            <\/h6>
            Responsibility after delivery<\/strong><\/h6>
            • Given the perishable nature of our products, we cannot be held responsiblefor damage occurring after receipt of the package<\/strong>, including:prolonged transport, improper storage, or exposure to heat.<\/li><\/ul>
              Contact<\/strong><\/h6>

              info@terraika.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Returns and Exchanges All our products are perishable. For this reason, we do not accept returns or exchanges,except in case of product damaged upon receipt […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4844","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms of Sale and Product Returns | Terra\u00efka<\/title>\n<meta name=\"description\" content=\"Review Terra\u00efka's terms of sale and returns: perishable products, claims, delivery, and refunds.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/terraika.com\/en\/returns-and-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Sale and Product Returns | Terra\u00efka\" 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